Asking questions
is a great way to learn

Support

Find answers to your questions or contact our support team.

Tutorials

Short video lessons explaining how to use Ecdesign.

Academy

Free Ecdesign online training courses. Enroll in free courses.

Frequently asked questions

  • Visit our version history section here, https://www.ecdesign.se/version-history

  • Learn about the hardware & software requirements here.

  • Learn how to navigate in Ecdesign here, Navigation controls

  • No. One user subscription per computer.

  • See US pricing here.

  • Ecdesign partners with industry leading manufacturers and their products are available in Ecdesign. Each respective version of Ecdesign includes several thousand 3D models free for you to use. Ecdesign also supports import of SketchUp models. You can add your own models or use free from 3D Warehouse. 3D Warehouse contains millions of models created in SketchUp.

  • A subscription is by definition a recurring payment made in advance for a product or service. The PRO subscription is 1 year and PROJECT 3 months.

  • We are always looking for more companies and organizations to be part of Ecdesign. Visit our partner section for more information.

  • PRO subscriptions will be billed annually. You will be notified once the subscription period is about to end. Please click here if you would like to renew a license subscription.

  • Yes, we have a special plan for schools looking to use Ecdesign. Contact us for more information.

  • Make sure your graphic card has the latest driver updates.

    For Nvidia driver support visit here, https://developer.nvidia.com/opengl-driver

  • No, all sales are final. Please sign up for the free trial if you are not certain if Ecdesign is the right solution for you.

  • We provide free email and remote desktop support during our office hours. Naturally you also get full access to our online support service

  • You can enroll in the Ecdesign Academy for free online training courses and/ or visit our video tutorial section. We also provide with free webinars upon request. On-site training for larger groups can also be organized upon request.ription

  • You can pay for the subscription using credit card or invoice.